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Dealer Policies

Frequent Shopper’s Club Policy
The Frequent Shopper’s Club (FSC), is a program that rewards customers for shopping at Frieze Harley-Davidson. For every $20 spent in the Motorclothes, Parts, or Service Department (Labor not included) customers will receive one stamp on their FSC card. When the FSC card has been filled the card holder will receive a $25 gift certificate to Frieze Harley-Davidson. The Gift Certificate will be issued the same date that the FSC card is completed. Multiple Cards may not be combined. Lost/Misplaced gift certificates and stamp cards cannot be replaced. Stamps prohibited on sale/discounted items (i.e. HOG discount, in store promotions, and/or coupons)
Lay-a-way Policy
Frieze Harley-Davidson requires 20% down on all lay-a-way purchases.
Lay-a-way Schedule
$ 50.00-$100.00 30 days
$101.00-$200.00 60 days
$201.00-$300.00 90 days
Special orders, Sales, and Discounts are ineligible for Lay-a-way.
All Lay-a-ways subject to a 50% cancellation fee.
Special Order policy
All Special Orders at Frieze Harley-Davidson must be prepaid in full and are non-refundable. Special Orders take approximately 7 to 10 working days.

Electronics Parts Policy
Frieze Harley-Davidson does not allow any returns, refunds, or exchanges on any electronic parts and accessories.

Return Policy
Frieze Harley-Davidson will gladly return any merchandise purchased within 30 days with a valid receipt in the manner in which item is purchased. Any other return will have to be evaluated by a manager.

Sale or Discounted Merchandise
Frieze Harley-Davidson does not return sales merchandise but will consider an item for exchange with a valid receipt within 7 days of purchase.

For questions on any of our policies please contact Frieze Harley-Davidson at (618) 622-0045, or by email at friezehd@peaknet.net.

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NEW HOURS
SERVICE DEPT.
Mon: 9-6
Tues-Thurs: 9-7
Saturday: 9-5
Sunday: CLOSED

STORE HOURS
Monday9:00AM - 6:00PM
Tuesday9:00AM - 7:00PM
Wednesday9:00AM - 7:00PM
Thursday9:00AM - 7:00PM
Friday9:00AM - 7:00PM
Saturday9:00AM - 5:00PM
Sunday11:00AM - 4:00 PM


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Harley-Davidson CVO rolls out four 2011 models
July 29, 2010


Harley-Davidson Q2 2010 results show progress
July 22, 2010

Additional News

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